Question 1

Why is the service called DigiRek - FREE SUBSCRIPTION?

Accepted Answer

The DigiRek service offers companies the ability to send digital documents without having to pay a monthly subscription. The user only pays for each document they send in the DigiRek service. Unlike a postal REK, the recipient is reached in a few seconds, who can immediately open and read the document that the sender has just sent.

Question 2

What is unique about DigiRek?

Accepted Answer

• DigiRek is a standalone solution. That is, DigiRek reaches all digital mailboxes.
 • As a user, no agreements are needed with digital mailboxes.
 • Your PDF will be automatically formatted to the correct format for the service.
 • A company can have multiple users where an administrator can follow all the different steps.
 • A broadcast can contain an unlimited number of recipients.
 • The sender can choose to send their document via e-mail with their personal identification number for identification. The flow is otherwise the same as for a digital mailbox.
 • With DigiRek you get a clear picture of the document's status: sent, delivered, received and signed.
 • No receipts need to be downloaded, the sender's PDF is stamped with all the information.
 • DigiRek is not just a way to send registered letters but replaces signing systems where only BankId provides security.
 • DigiRek uses traceable electronic signatures and stamps, according to EU Regulation 2014/910 (EIDAS).
 • Documents stamped via DigiRek can be relied upon as written evidence in a court of law by all parties. In practice, the burden of proof then falls on the party questioning the authenticity.

Question 3

How secure is DigiRek?

Accepted Answer

The DigiRek service uses BankID when logging in and when opening all documents. All documents are stored for 3 months on servers in Sweden with verified security layers.

Question 4

What types of documents can be sent?

Accepted Answer

The service only accepts PDF as a document type to use. If you have another format such as Word, you will first need to resave that document to PDF before you can send it with DigiRek.

Question 5

Do I have to create an account to use the DigiRek service?

Accepted Answer

To use the DigiRek service, you must first create an account at digirek.se. This is so that you can follow all your cases and to know that you represent the company that you use in the service. Here you can also enter your email address where you want to receive your invoice from us, so you do not have to enter it every time you send a new document.

Question 6

How do you pay for using the DigiRek service?

Accepted Answer

DigiRek uses Dintero and Walleys as payment gateways. Here you can pay by credit card or invoice sent to your email address for supplier invoices.

Question 7

What happens if the recipient doesn't open the document you sent?

Accepted Answer

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Question 8

How is my personal data handled?

Accepted Answer

DigiRek saves personal data in accordance with current GDPR legislation.

Question 9

Vilka momsregler gäller avseende digitala försändelser?

Accepted Answer

För digitala försändelser (som DigiRek) gäller i Sverige att de normalt klassas som en elektronisk tjänst.
 Det innebär:
·       25 % moms (normalskattesatsen) är den som gäller.
·       Detta gäller oavsett om försändelsen är enstaka eller i volym.
·       Undantag från moms finns bara i särskilda fall, t.ex. posttjänster som omfattas av den s.k. "universella posttjänsten" (PostNord har delvis momsbefrielse på vissa delar). DigiRek faller inte under det undantaget eftersom det är en kommersiell digital tjänst.
Så kort: 25 % moms ska läggas på fakturor för digitala försändelser i Sverige.

Questions about DigiRek